Retail runs on moments that cannot fail: checkout, a loyalty redemption, a holiday peak, a price change across thousands of products. Launching a new feature is the easy part. BayOne works with large retailers, e-commerce marketplaces and consumer brands to make it work across stores, apps and partners at full scale, then measure what it changed for customers and the business.
Design across the customer journey, including loyalty programs, checkout, redemption, ecommerce sites and mobile apps, grounded in user research and usability testing. For a global retailer, user research led to a rewards dashboard, progress milestones and one-click redemption at checkout. Related: Experience Design
Data and machine learning for the decisions retailers make every day, including customer 360, pricing, demand forecasting, recommendations and the ML operations that get models into production. For a Fortune 500 retailer, model deployment went from weeks to days, with up to 40% faster model execution. Related: Data Engineering & Analytics, AI & Automation
Engineering and modernization for the systems behind every channel, including loyalty and merchandising tools, ecommerce platforms, front-end rebuilds, API integration and workflow automation. For a Fortune 500 retailer, a rebuilt loyalty tool runs on a 60% smaller codebase with automated product selection. Related: Application Modernization, Product Engineering
Testing and operations that hold up under seasonal demand, including visual, functional, performance and mobile testing across devices and browsers, test automation in CI/CD, and monitoring and incident response through peak periods. Related: Quality Engineering, SRE & Technology Operations
AI across the shopping and service experience, including product discovery assistants, customer service automation and intelligent automation for store and back-office work, grounded in your catalog and policies. Related: AI & Automation
Tell us the pressure you are under, and we will work out where technology can help.
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